Frequently asked questions

REGO is a wholesale distributor serving businesses, including retailers, ecommerce sellers, pharmacies, supermarkets, wholesalers, and other commercial buyers.

A REGO account is intended for business purchasing rather than personal or household use.

Select Open an Account and complete the wholesale application.

You may be asked to provide information about your business, including business identification, resale or tax documentation, contact information, and other information required to review your application.

Once submitted, your application will be reviewed by the REGO team.

No.

If your company already has a REGO customer account, use the Activate Online Access option rather than submitting a new wholesale application.

We may ask for information needed to verify your connection to the existing account before online access is approved.

Review time depends on the completeness of the application and whether additional information or documentation is required.

Providing accurate information and current resale or tax documentation can help avoid delays.

If additional information is needed, REGO will contact you.

REGO may request documents such as resale certificates, tax information, business records, or credit-related information to verify wholesale eligibility, establish the correct tax status, and evaluate account or credit requests.

Submitted documents are handled as confidential business information in accordance with our Privacy Policy.

Order minimums may vary depending on the type of order, delivery method, or commercial arrangement.

For free REGO local delivery, qualifying orders must currently meet the applicable $1,500 minimum and be within the eligible delivery area.

Any applicable order requirements will be shown during ordering or communicated by REGO.

Approved customers may receive pricing based on their account, products, quantities, promotions, and other applicable commercial terms.

Prices may change based on market conditions, supplier costs, quantity, promotions, or customer-specific agreements.

Pricing is revalidated when necessary before an order is finalized.

Certain products may have quantity-based or tiered pricing.

When available, applicable quantity pricing will be displayed with the product or reflected in your cart.

Yes.

REGO is designed for wholesale buyers who often know exactly what they need. Products may be searched using information such as SKU, UPC, product name, brand, or other available identifiers.

Most REGO products are sold in wholesale selling units such as cases, packs, or other specified quantities.

The applicable selling unit and pack information are shown with the product.

Some products or delivery programs may support smaller quantities where specifically indicated.

Contact REGO as soon as possible if you need to change or cancel an order.

Whether an order can be changed depends on its current processing, allocation, picking, shipping, or fulfillment status.

Once merchandise has been shipped or otherwise committed, some changes may no longer be possible.

No.

REGO carries stocked inventory and may also be able to source additional products through our supplier and distribution network.

Product availability, lead time, and delivery options may vary depending on the source.

“In Stock” generally indicates inventory available through REGO’s stocked supply.

Quantities and availability can change as orders are received and inventory is allocated.

Some products may be available through REGO’s supplier network even when they are not currently stocked in a REGO warehouse.

These products may require additional lead time and may have different order, delivery, or availability conditions.

Any available information will be shown with the product or communicated before fulfillment.

Possibly.

REGO works with a broad network of suppliers and manufacturers. If you are looking for a product that is not currently listed, contact our team with as much information as possible:

• Brand
• Product name
• Size
• UPC
• Case pack
• Estimated quantity

We will let you know whether we can source it.

We make reasonable efforts to provide accurate product information.

Manufacturers may occasionally change packaging, artwork, product dimensions, formulas, pack configurations, or other details without advance notice.

Product images should therefore be considered a reference unless a specific packaging version is material to your purchase.

Yes.

REGO currently provides free local delivery on qualifying orders of $1,500 or more within our regular delivery area, including the five boroughs of New York City and designated areas of Northern New Jersey.

Eligibility depends on the delivery address and current REGO delivery routes.

Paid local delivery may be available for eligible smaller orders in supported areas.

The delivery option and applicable charge will be shown when available.

Yes.

Orders outside REGO’s regular delivery area may be shipped using commercial freight, including LTL or full-truckload service when appropriate.

Available freight options depend on the order size, weight, palletization, destination, and receiving requirements.

Freight may be calculated using factors including:

• Delivery ZIP code
• Shipment weight
• Number of pallets
• Shipment dimensions
• Carrier availability
• Required delivery services

Certain large or special shipments may require manual freight review.

Not necessarily.

However, freight carriers may charge additional fees if a shipment requires services such as a liftgate, delivery appointment, limited-access delivery, or other special handling.

Please provide accurate receiving information when placing your order.

REGO local delivery is generally tailgate delivery.

Customers should have appropriate personnel available to receive and move merchandise from the delivery vehicle.

Additional services for carrier freight may be available depending on the shipment and may involve additional charges.

Delivery timing depends on product availability, order size, destination, delivery method, and carrier availability.

Local deliveries are scheduled according to REGO delivery routes.

Freight transit times will be provided when available. Delivery dates are estimates unless specifically confirmed otherwise.

Available payment methods depend on the customer’s account and approved terms.

REGO may accept payment through methods such as ACH or wire transfer, along with approved commercial credit terms for eligible customers.

Available payment options will be shown or communicated for the applicable account or order.

Commercial payment terms may be available to approved customers.

Credit approval is separate from approval to open a wholesale purchasing account and may require additional information, references, or documentation.

Where available, customers may request commercial credit as part of or after the account-opening process.

REGO may review trade references, business credit information, payment history, and other information relevant to the request.

Approval and terms are determined by REGO.

Customers claiming tax-exempt resale status must provide valid documentation applicable to their business and jurisdiction.

If valid exemption documentation is not available, applicable sales tax may be charged.

Customers are responsible for keeping their resale and tax documentation current.

Returns require authorization from REGO and are subject to applicable return conditions.

Products generally cannot be returned simply because they did not sell.

Certain products may be non-returnable because of their condition, category, age, manufacturer restrictions, or other factors.

Please contact REGO before sending any merchandise back.

Inspect your shipment when it arrives.

Visible damage should be reported immediately and, for carrier freight, noted on the carrier’s delivery documentation whenever possible.

Contact REGO as soon as possible and provide photographs and order information when requested.

Please report visible shortages at the time of delivery whenever possible.

If you discover a discrepancy afterward, contact REGO promptly with the order number and details of the missing merchandise.

Contact REGO with your order number and details of the item received.

Our team will review the issue and advise you on the appropriate next step.

A business may have multiple authorized users where supported.

Each user should access the account through their own login rather than sharing credentials.

Access may vary based on the user’s role or permissions within the customer account.

Where a customer operates multiple approved locations, authorized users may be able to access more than one location through the same account.

Available locations and permissions depend on the customer’s account setup.

Use the account recovery options available on the sign-in page.

If you continue to have trouble accessing your account, contact REGO for assistance.

For security reasons, we may need to verify your identity and relationship to the customer account before changing access.

Our team is available to help with products, orders, account questions, sourcing, shipping, and other wholesale needs.

Phone: (732) 603-7346 Email: contact@regotrading.com