Shipping & Delivery

Free Local Delivery

REGO provides FREE local delivery on qualifying orders of $1,500 or more within our regular delivery area, including:

• The five boroughs of New York City
• Designated areas of Northern New Jersey

Eligibility is based on the delivery address and REGO's current delivery routes.

When your order qualifies, free delivery will be shown as an available option at checkout.

Northern New Jersey Delivery Area

REGO serves designated ZIP codes throughout Northern New Jersey.

Enter your delivery address to see the delivery options available for your location.

Delivery areas and routes may change from time to time based on operational capacity.

Local Delivery for Smaller Orders

For eligible smaller orders, including less-than-pallet shipments, REGO may offer paid local delivery within supported areas.

This gives customers the flexibility to order what they need without always meeting the minimum required for free delivery.

Delivery charges may vary based on factors such as:

• Delivery location
• Number of cases
• Order weight and volume
• Palletization
• Delivery route

Where available, the applicable delivery option and charge will be shown before the order is submitted.

Freight Delivery

For orders outside REGO's local delivery area, or for shipments better suited to commercial freight, REGO offers Less-Than-Truckload (LTL) and Full-Truckload (FTL) shipping.

LTL Freight

LTL shipping is typically used for palletized orders that do not require an entire truck.

FTL Freight

Full-truckload shipping may be used for larger-volume shipments where a dedicated truck is more practical or economical.

Freight rates are calculated based on the contents of the order and delivery destination.

Factors may include:

• Shipment weight
• Shipment dimensions
• Number of pallets
• Product and packaging characteristics
• Delivery ZIP code
• Carrier availability
• Required delivery services

Available freight options and charges will be presented at checkout when a rate can be calculated automatically.

Certain large, unusual, restricted, or special-handling shipments may require review before freight arrangements can be finalized.

How Your Delivery Method Is Determined

You don't need to determine whether your order should move by REGO local delivery, LTL, or full truckload.

Based on your order and delivery address, available shipping and delivery options will be presented at checkout.

Depending on the order, these may include:

Free REGO Delivery

For qualifying orders within our regular local delivery area.

REGO Local Delivery

Paid delivery for eligible smaller orders within supported areas.

Freight Delivery

For palletized and larger shipments moving through a commercial freight carrier.

Where more than one option is available, you may select from the available choices.

Delivery Timing

Delivery timing depends on the delivery method, destination, product availability, order size, and carrier availability.

REGO local deliveries are scheduled according to our regular delivery routes.

For freight shipments, estimated transit times may be provided when available.

Delivery dates and transit times are estimates unless REGO expressly confirms otherwise.

Receiving Your Delivery

REGO Local Delivery

REGO provides tailgate delivery.

Drivers are not required to move merchandise inside a customer's store, warehouse, building, or other premises.

Please make sure that appropriate personnel are available to receive and move the merchandise from the delivery vehicle.

Freight Delivery

LTL and FTL shipments are delivered according to the services included with the shipment.

Commercial locations should have appropriate facilities and personnel available to receive freight.

Additional services may result in additional charges, including:

• Liftgate service
• Delivery appointments
• Limited-access delivery
• Inside delivery
• Redelivery
• Other special carrier requirements

If your location has special receiving requirements, please provide accurate information when placing your order.

Inspecting Your Shipment

Please inspect all deliveries when they arrive.

For REGO deliveries, visible shortages, incorrect merchandise, or damage should be reported to the driver and REGO at the time of delivery whenever reasonably possible.

For freight shipments, visible damage or shortages should also be noted on the carrier's delivery documentation before accepting the shipment whenever possible.

If you discover an issue after delivery, contact REGO as soon as possible with your order information and, where applicable, photographs or other supporting documentation.

Returns are subject to REGO's applicable Terms & Conditions and return policies.

Split Shipments

Some orders may contain products with different availability or fulfillment requirements.

When appropriate, an order may be divided into multiple deliveries or shipments.

If splitting an order would result in additional delivery or freight charges that were not already included in the order, REGO will communicate the applicable options before proceeding where necessary.

Delivery Addresses and Receiving Requirements

Customers are responsible for providing a complete and accurate delivery address and identifying any material delivery restrictions.

Please provide relevant information such as:

• Loading dock availability
• Forklift availability
• Liftgate requirement
• Limited truck access
• Appointment requirements
• Restricted receiving hours
• Construction or access restrictions
• Other special delivery instructions

Additional carrier charges resulting from inaccurate or incomplete delivery information may be passed through to the customer where applicable.

Need Help With Shipping?

If you have questions about delivery options, freight, or a special shipment, contact the REGO team.

Phone: (732) 603-7346

Email: contact@regotrading.com